Return & Exchanges

Return Policy

Thank you for shopping at chicessen.shop! We are committed to providing you with the best shopping experience. If you are not satisfied with your purchase or encounter any issues, our return policy is here to help. Please read the following terms carefully.

1. Return Conditions

Eligible for Return: Items must be in brand-new, unused, unwashed condition, with original tags and packaging. Return requests must be submitted within 7 days of receiving the product.
Not Eligible for Return: The following items do not qualify for a return:
- Items that have been used, damaged, or altered by the customer.
- Missing or damaged packaging, tags, or any accessories that originally came with the item.
- Sale or custom-made items.

2. Return Process

Please contact our customer service team within 7 days of receiving the item and provide a reason for your return.
Please include your order number, photos of the purchased items, and the reason for the return.
We will review your return request and provide further instructions, including the return address.

3. Return Address

Please send returned items to the following address: Merchant Address:
Yanhe East Road, Wanxiang City,
Luohu District, Shenzhen,
Guangdong, China

4. Return Shipping Costs

Return Shipping Fee: The return shipping cost will be borne by the customer, unless the item has a defect or was sent incorrectly (e.g., wrong item or damaged).
Upon receiving the returned item and confirming it meets the return conditions, we will process your refund or exchange request.

5. Refund Processing

Once the returned item is inspected and confirmed to meet the return conditions, we will process the refund within 5-7 business days.
The refund will be issued to your original payment method. If you paid by credit card, the refund may appear on your credit card statement within the next billing cycle.

6. Exchanges

If you would like to exchange an item, please indicate the desired model, color, or size when initiating the return.
Exchange items will be shipped after the returned item has been received and confirmed to meet the return conditions.

7. After-Sales Service

If you have any questions or concerns regarding returns, refunds, or exchanges, feel free to contact us. We will resolve your issue as soon as possible:

Phone: +86 189 5078 4695
Email: admin@chicessen.shop

8. Special Notes

We reserve the right to modify the return policy. Any changes will be posted on the website and will be effective from the date of posting.
This return policy applies to items purchased from chicessen.shop.

Thank you for your understanding and support! We are committed to providing you with the best shopping experience. If you have any questions or need assistance, please don’t hesitate to contact our customer service team.